I was told I would have to pay for Elements 9 even though I've already paid for the download

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  • Updated 7 years ago
I purchased Elements 9 from the Adobe website 6 months ago. My computer crashed and I purchased a new one. I was under the impression I could download the program onto my new computer if I had the serial number, but when I called customer support, a gentleman informed me I would have to REPURCHASE the program in order to load it onto my new com[uter? Is this right?


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Posted 7 years ago

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Chris Cox

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No, that is not correct. You should be able to download the installer again and use your existing serial number. If you purchased from Adobe or registered with Adobe, then your serial number information should be available in your Adobe account.