I want to purchase the in app borders for ps express. A text pops up and says I can't purchase this item, because I must purchase what it is first. PS express is already purchased (long time ago) and on my phone?!?

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  • Updated 7 years ago
Photo of Lisa Stein Winton

Lisa Stein Winton

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Posted 7 years ago

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Photo of Anmol Dhawan

Anmol Dhawan, Employee

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Hi Lisa,

This happens if iTunes account used for purchasing the in-app is not same as the one used for downloading the app.

This problem was discussed here a few days back, following is the thread:


Here is the solution that worked:

"The same iTunes account must be used for both download of the app and also the in-app purchase. When I let one iTunes account download the app, but try to use an alternate iTunes account to make the purchase, I can reproduce the error described ("I get the message that I need to buy the app first! Hello! I am IN the app!")

The iTunes account that tries to make the in app purchase must be the same iTunes account that initially downloaded the app in the first place. It's Apple's rule, and way of making sure users don't hand out apps to their friends, I suspect. Logging out and back in, or restarting the app won't help. I suggest uninstalling and reinstalling using the same iTunes account. And if you had already purchased the in-app features using this new or correct iTunes ID, and you don't see the Photoshop Express features you purchased, try using the Restore Purchase button in the app Settings.

Please let us know if this does or doesn't help, or match your problem."