Photoshop: Red Color Cast on HP Z2100

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  • Updated 7 years ago
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Recently I upgraded to PS CS5 and Windows 7 to run my HP Z2100 wide format printer.
To start with everything was as normal, but more recently I find that something seems to have changed. If I print a file to my Z2100 using Printer managed colours the result is quite acceptable. If, however I use PS to manage colours I get a red cast over the entire image. My screen has been calibrated twice since this happened..I have done a nozzle check and nothing is blocked and the correct profiles are being used.
Can anyone please help????
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Hermes Martini

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Posted 7 years ago

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Brett N, Official Rep

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What printer profile are you using? If you are using the one provided by the manufacturer for your printer model and the paper type you are using there may be some corruption in the file now. You may need to reinstall the driver or delete and redownload the profile.

Have you switched to a different brand of inks or papers?

Have you tried recreating the Photoshop Preferences or work in a new user account?
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Hermes Martini

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Hi Brett, Thnaks for your interest...
I am using the profile created by my Z2100...The inks are all genuine HP NOT compatibles as are the printheads. I have the same problem using Canvas, Canson Photographique and satin photo paper.
The image looks perfect on the screen but does not print that way. As mentioned, If I let the printer manage colours it is pretty darn good - BUT not with photoshop managing colours.
I am at a loss....
Hermes Martini
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Brett N, Official Rep

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Are you using different profiles for each of the different paper types?
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Hermes Martini

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Hi Brett, For your interest...I have just printed a file using an old version of PS LE from another computer attached to my printer and the end result using PS managed colours was almost perfect.
Does this help with your analysis?
Regards,
Hermes
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Brett N, Official Rep

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That is a very old version of Photoshop and a lot of things have changed since then. It doesn't really tell us anything about what is going on with the current version though.

The problem probably has to do with either incorrect settings or that the settings are not being used correctly by Photoshop, which is why I asked about recreating the preferences previously.
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Hermes Martini

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Hi Brett, Not sure how to go about recreating preferences...If you have the time and the inclination I can allow access to you thru TEAMVIEW so that you can get into the system and look for yourself?
Regards, Hermes
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Brett N, Official Rep

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Sorry about a slow response here...

You mentioned that you got a good print from PSLE on another computer to the same printer. Would it be possible to install PSCS5 on this other computer as well (a trial version would be fine if you don't have a license), or does the computer not meet the minimum system requirements. Conversely, can you install PSLE on the computer that has PSCS5 and verify printing from there? Performing these tests will tell us a whole lot more.