Problems contacting Customer Support

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  • Updated 5 years ago
  • (Edited)
I am going to repeat what I just sent to Adobe help to make sure that I get a response - I want to shout from the rooftops I am so pissed from this all.

I am a Mac user with an iMac and a macbook Air and have a Creative Cloud subscription for the Photographer Photoshop program. The software worked on both machines - and that is the only two places it is installed. This week I started to try to set up my 2014 photos into a set of collections that I could use via Lightroom Mobile on my iPad mini while on vacation next week starting on the 4th. I have not been able to run either Lightroom or Photoshop on my Macbook air and get Error: 213:5.

I have uninstalled and reinstalled Creative Cloud and both apps and I have logged out and logged in numerous times. I consistently get the same error. Of course, I started all of this effort following the announcement of the discontinuation of Aperture thinking now is the time to make the switch.

After a day and a half searching around the Adobe support site, I am still in the same place. A lot of information and nothing helped. So today, I tried to follow the "Contact Us" link on the support page and after answering a number of questions, found myself in the same morass of information I found searching the site for help. When I follow a link labeled Contact Us I expect to eventually find a list of email addresses and/or telephone numbers. It took a good 15 minutes to get a pop up window that allowed me to submit a question. Thanks Adobe for making me feel unwanted and insulted. After Apple screwed me over after how many years, this is the way I am introduced to Adobe.

Has anyone heard of customer service and/or customer experiences?

Hopefully some support person hidden away in an Adobe customer service dungeon will read this rant and send help. Today I have my doubts.
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Rich Gregson

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Posted 5 years ago

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