Photoshop.com: I frequently get a message telling me that I must have Adobe Flash Player...

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  • Updated 6 years ago
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I try to follow thru with the recommendation to load Flash Player and it seems to happen but then when I try to continue on the web site I get the same message. This most recently happened when I opened my Photoshop.com account. It opened fine but when I tried to view my album I got this message. Went through the procedure as required to install it and it said installation complete. I was required to close my browser to finish the install which I did. I reopened it and went to my account. Same problem. This has happened on numerous other sites. What am I doing wrong?
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Bob

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Posted 6 years ago

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Chris Cox

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There are some malware "updaters" out there that tell you to update and give you bogus software.

You could be seeing one of those prompts, or you could have installed one of them by mistake.

It's best to get the Flash updater from Adobe's website directly, and not through an automatic prompt.
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Bob

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Thanks Chris.
I am generally careful about being sure to get the software from Adobe but given the possibility of this being an issue is there anyway I can check this out. I have reinstalled several times and get the same behavior. Also I have Norton updated and active on my computer and have run the scan since this happens and get a message that everything is fine.
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Bob Frothingham

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I have been infected with the malware that comes from running the Flash Player update. It is a redirect virus. Search for something on Google, then click one of the links in the search results. Note where you end up. Is it anything close to what you were searching for or the site you anticipated? If not, most likely you have been "redirected" to a different site. In that case, use a different search engine and look up "Google redirect virus" for help on getting rid of it.

It is a persistent virus and it will take a bit of work but you can clean it off your computer. Good luck.
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Bob

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Thanks Bob, I will look into this as you directed.
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Bob

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Some follow up. I tried last night to do the things recommended and added some of my own ideas to my problem. First I uninstalled any copies of Flash Player on my system. Then I went to Adobe and downloaded and installed it again as the administrator, with no browser open. I again noticed that it seemed to be promoting Google Chrome browser which I already had installed. I then went to Photoshop.com and logged in. I saw my album and was able to upload an image to it. I thought the problem was solved. This morning I opened IE and went to the site to test and got the same message that I needed Flash Player. So I tried it with Chrome and it worked. I am not that knowledgeable about browsers but it seems to work with Chrome but not with IE. I am thinking it is some kind of setting I have made in IE that is preventing it from working. Where in IE might I go to check this? Any help is appreciated. I will use Chrome with Photoshop.com for the time being but I would rather understand the problem.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Which version of Explorer are you running? And on what OS/Version?
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Bob

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IE is 9.0.8112 and the operating system is Windows 7
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Thanks. I'll forward this to the Ps.com team.
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Ada Ixta

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I have the same problem. Scanned for malware, viruses, etc. and found nothing. Had ie9 and when I click "edit an image" it sent me to the flash player page on adobe.com. Upgraded to ie10 and tried it again but did the same thing. Works on Google Chrome just not IE9 or IE10. Have there been any updates since last post?
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Ada Ixta

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Ignore the last message. I've fixed it but resetting all IE10 settings to the default. So it was something within the browser that wouldn't let it happen.

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