Express: I can't purchase the reduce noise effect.

  • 2
  • Problem
  • Updated 6 years ago
  • (Edited)
Please help it won't let me purchase the reduce noise effect it says I can't connect to iTunes.
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Samantha Moore

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  • sad

Posted 6 years ago

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Photo of Chris Cox

Chris Cox

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You will have to talk to Apple about connecting to iTunes and your Apple ID account.
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Charlie D, Official Rep

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Hi Samantha

It sounds like you are using Photoshop Express, and attempting to Restore Purchase to get the noise reduction effect added back to your app.

The error you describe makes it sound like you are not entering the correct Apple ID or password inside the Restore Purchase function in the PS Express app. Photoshop Express has it's own login, which isn't necessarily the same email ID and password you use for iTunes.
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Tai Pras

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I having the same issue. Both the Apple ID and password are correct, and I am signed into Photoshop. Any suggestions other than trying to reinter the Apple ID?
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Amit Kumar Gupta, Employee

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Hi Samantha & Tai,
Let me know the exact steps you are following.
Please check that you are you are able to connect to iTunes store separately.