Elements 11: I can't open any .psd files in on MacOS 10.9

  • 2
  • Problem
  • Updated 4 years ago
  • Solved
  • (Edited)
I've been editing hundreds of .psd files with elements 11 and all of a sudden I cannot open anything through the menu bar. Elements freezes up and I have to force quit. I've restarted my computer a few times looked for help through google. One suggestion was to "reset preferences on next launch" but that didn't fix it. All I can think is to reinstall the software but I'm not sure how or possibly there is an easy work around??? I'm running OSX 10.9 with 16GB of memory and a 3.06 Ghz intel core 2 duo.
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Mark Hanson

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  • frustrated

Posted 5 years ago

  • 2
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
This issue should be fixed by updating Mac OS X 10.9.1 or later.

ttp://helpx.adobe.com/photoshop/kb/freeze-or-crash-using-open.html