Photoshop CC: I can't open a canvas?

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  • Updated 5 years ago
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I cannot open a canvas in PS (I have CC). Yes, I have turned my computer on and off. Yes, I have uninstalled and re-installed PS. Nothing works, and I'm getting rather desperate. Please help?
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Lena Ekle

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  • devastated

Posted 5 years ago

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Chris Cox

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Do you see a window frame when you create a new document?
Does the new document show up in the Windows menu, or in the layers palette?

Have you updated your video drivers from the GPU maker's website?
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Lena Ekle

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No, nothing happens whatsoever. It's just still.

No, I have not. Not that I remember, anyway.
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Chris Cox

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Well, since sometimes video drivers cause documents to fail to draw - that should be the first thing you update to try and solve the problem.

Beyond that, we've heard of third party plugins causing issues like this, and some odd utility programs that interfere with normal application operation.