I purchased Photoshop Elements 9 on Oct 16, 2010. I have an e-mail from Adobe to prove it. I need to download it again but I don't see it when I go into my account, it does not show in "My order history". I see my other purchases from 2001 and 2008. How can I download it? I tried to get some help by taking the option to "chat with an agent" but they were no help. I chatted with 3 agents and they all kept giving me download instructions. They did not seem to understand that I cannot download what's not there.
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