I am unable to purchase the new border pack for photoshop express on my iPhone, it says I need the application it is for first...well, I do HAVE it! Why?

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  • Updated 6 years ago
Photo of Melissa Larson

Melissa Larson

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Posted 6 years ago

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Photo of Vishal Gupta

Vishal Gupta, Employee

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Hi Melissa, this problem was discussed here a few days back ... Here is the thread of it ... http://feedback.photoshop.com/photosh...

I am copying the solution that worked for that thread here ... let us know if the same works for you ...

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EMPLOYEE
Charlie D (Employee) 15 days ago
Hi All

I think I have figured out the problem. The same iTunes account must be used for both download of the app and also the in-app purchase. When I let one iTunes account download the app, but try to use an alternate iTunes account to make the purchase, I can reproduce the error described ("I get the message that I need to buy the app first! Hello! I am IN the app!")

The iTunes account that tries to make the in app purchase must be the same iTunes account that initially downloaded the app in the first place. It's Apple's rule, and way of making sure users don't hand out apps to their friends, I suspect. Logging out and back in, or restarting the app won't help. I suggest uninstalling and reinstalling using the same iTunes account. And if you had already purchased the in-app features using this new or correct iTunes ID, and you don't see the Photoshop Express features you purchased, try using the Restore Purchase button in the app Settings.

Please let us know if this does or doesn't help, or match your problem."