Elements: Problem with Elements 8

  • 1
  • Problem
  • Updated 6 years ago
  • Solved
  • (Edited)
NOTHING so far makes me happy about this company! (well except the products, when they work right that is)
I've got a suggestion: don't make it so freaking impossible to contact you. And offer support for older products. I was having an issue with something in Photoshop Elements 8 so I tried the stupid chat thing twice and it told me to go to the support place again which is where I had just been and I did post on the forums but why is it so freaking hard to not only navigate the site to find help, but God forbid actually talk or type or whatever to someone from Adobe even if not to answer my question, but just to let you all know that there is something very not right with this system. I even called despite your little potential 30 minute wait warning (aka "don't call us because we don't want to talk to you") and did what the recording told me to press for what I needed and then it was like "JK we don't help old products here, you have to go back to the DANG SUPPORT PART OF THE SITE THAT OFFERS NO SUPPORT."
And why is there no place for me to post negative feedback? Honestly it was hard enough trying to give feedback at all.
I think Adobe officially has the worst customer support I've ever encountered. Even worse than that time I sent a support thing to Apple and they never gave me any help but sent me a survey about how helpful they were. BUT AT LEAST I COULD CONTACT THEM.
In case you couldn't tell I am so not happy with Adobe and its website(s?) right now.
All I wanted to do was just make my stupid product work right.

I have had to jump through so many hoops just to post this dang this.
On top of that, every time I sign it it makes me make a new username so I can't just keep the same one every time!
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qwigoqwaga

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Posted 6 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Sorry you're having trouble. Could you let us know what your question or problem is? Have you posted another topic we could reference?
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qwigoqwaga

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Well I finally figured it out on my own so I don't need any help now.