I upgraded my free acct and now all my pics are gone.. WTH happened to my albums and pics??

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  • Updated 3 weeks ago
Don't know where my 291 already fixed pics went to after I upgraded from free acct
Photo of Tc Watson

Tc Watson

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Posted 3 weeks ago

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Photo of Rikk Flohr

Rikk Flohr, Official Rep

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Hello Tc Watson,

Did you use the same Adobe ID for the previous work you did on the free version of the app as the Adobe ID with which you subscribed?  As much information about your sign in process before and after would be helpful.