I updated Photoshop CC 2017 to the latest version (Windows 10). It stops working on displaying the opening splash screen.

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  • Updated 12 months ago
I had this issue with the previous version of Photoshop 2017 and 'solved' it by deleting the Dicom plug-in. This does not help this time.  I was able to use the 2015.5 version but after a tech took over my machine, removed all photoshop files manually not only does the 2017.1 version not work but nor does the 2015.5 version that he reinstalled.  He told me to wait 2 week until Microsoft and Adobe release updates. By trying to update 2017.0 to 2017.1 I have lost the use of photoshop for 3 weeks (supposing that the updates fix the issue). To me this is unacceptable I am struggling to find a reason to renew my subscription when it is due.
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David Matthews

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  • frustrated and very annoyed

Posted 1 year ago

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David Matthews

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Although no one has responded to this post, I thought I would update my situation.  There has been no update that has addressed my issues, in contradiction of what I was assured of by the Adobe tech.  I have decided to abandon Adobe software and will use a combination of Affinity Photo and DXO.  Fortunately some of my most used plug-ins work with Affinity.  Needless to say my opinion of Adobe and their support is total disgust. I am not a professional user but I paid a years subscription to to Adobe for software that was broken by the last update. I will happily relate my experience to members of the two photo clubs I belong to as well as members of the various internet forums I post on.
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Chaz DeSimone

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Thank you for your latest update to help other users, especially since Adobe did not help you. I am a graphic designer, not photographer, so I must continue to use Adobe (nothing else compares, really). But you're right--$50 per month for an app that keeps crashing is absurd.