I signed up for adobe and now it says that my id and password don't match

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  • Problem
  • Updated 3 years ago
Your site freaking sucks!!! i signed up with adobe and now i can't even download your program?!?!?! come on really? step it up.
Photo of Anthony Loscotoff

Anthony Loscotoff

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Posted 3 years ago

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Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Anthony, I don't see any accounts under the email address you've used to post on this site. Is it possible you had a typo when you entered your email address? I also don't see any accounts under the name "Anthony Loscotoff."

There is an Adobe ID under a similar name using a gmail account - but the email address hasn't been validated yet (meaning a validation email was sent to the email address but the link in the email wasn't clicked to validate the account).