I purchased Elements 14, cannot install it.

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  • Updated 3 years ago
  • (Edited)

I purchased Adobe Photoshop Elements 14, via redemption code several days ago after using Elements 9 for years, and been very happy with it.  I am NOT a novice with computers, software installation etc. 

Elements 14 was purchased through a reputable retailer being OfficeWorks, Australia.  I have found it impossible to install.  I have gone through all the prompts 3 times, taking 120 minutes to download each time, on 2 different computers with 2 different Windows, being 7 and 10.  Windows 10 does NOT have the previous version, Windows 7 does.

It has failed the installation on both computers. I attended chat yesterday, finding the serial number which was my concern as to why it wouldn't install, but I was wrong.  I now have the serial number which made NO difference.  The case number was 0187604033.


I am totally frustrated!! and will get back to you when I have the time...at my loss due to not being able to install and enjoy Adobe Photoshop Elements 14.

Photo of Carrol Preston

Carrol Preston

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Posted 3 years ago

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