I notice that in the current "Classic" CC, when I have to locate my photos, it no longer retains the identify of the photo

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  • Updated 9 months ago
loss of support window when looking to locate a file through Lightroom
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stanley lippman

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  • I have to retrain myself. it is harder to use

Posted 9 months ago

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Michel DELFELD

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what do you mean by that?
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stanley lippman

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in the pop up window that use to frame the Mac window, it listed the photo one was looking for -- now, it just gives the Mac window, and unless I can see which I clicked the ! on, I have to cancel the action because it won't let me relocate the window. it's a very small nit, but I've been using Lightroom ever since they released it and it's a muscle memory now.
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Philippe Coudé du Foresto

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Sorry, your question is not clear for me either. Could you describe what steps you are using ?
Also specify your OS and Lightroom versions.
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stanley lippman

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again, sorry. I'm always rearranging my photos on my disks, and have to relocate them at different times. when traditionally one clicks on the ! the locate dialog comes up, and clicking yes, a window would frame over the Mac finder window Lightroom invokes, and it listed the photo you were looking for, and its last address. that window is no longer wrapping the Mac finder window, and for some reason I also can't move that window, and without that file name, I have to be sure 1. to highlight the photo so I can find it to see what its number is, and 2. make sure it won't be covered by the pop up. so I don't understand why they would change that, except perhaps by accident. I have used Lightroom over photoshop since Lightroom was first released once I changed to raw, and so it's muscle memory.
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Johan Elzenga, Champion

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I still have a problem understanding exactly what you are trying to do, but it seems you are often moving photos around outside Lightroom, and then try to find them again by clicking the exclamation mark. Nothing has changed with these dialogs, so I'm not sure why you suddenly have a problem with that.

I do question your workflow, however. Don't move images around in the Finder! Do this by dragging and dropping them in the Lightroom folder panel. That way you can move an image from one folder to another, without Lightroom losing track of it. That means you don't get those exclamation marks and you don't have to use the 'find missing image' dialog. And so you don't get this dialog problem (whatever it is exactly).
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Sumeet Choudhury, Employee

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Hi Stanley,

Thanks for reporting your issue.
Please let us know more on what you were trying to do with clear steps.
Also you can send us a video of what you were trying to do. That would help a lot to understand your issue.

Regards,
Sumeet
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stanley lippman

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hi. thanks. first let me apologize for not being clear. I use to do just what you do and so I understand how frustrating an opaque report can be. second, I describe it in detail in two earlier comments that are exactly like your in response. I only moved from my machine dvd version to the cloud when I got my new iMac, so I do not know how long it has been missing in the classic cloud version. I have the machine version on my old Mac, and it the description in the other two comments is not sufficient, I can send you a photo of the way it was for all my uses of it until the cloud version. thanks.
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Michel DELFELD

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Sorry Stanley, I do not understand a cent regarding what your problem is. The only point that I see is that you are trying to find back your pictures in view to sort them. 

In view to help you, would you be please so kind to answer to the following questions?

- Can you tel us where are your pictures stored? Which computer and or which HDD or cloud?
- I see that you must use the cloud but not uniquely?
- Are your pictures stored in different HDD and/or different Computer?
- Did you placed some key words on your pictures?
- Did you kept the EXIF and/or the IPTC data that are always created when taking a picture?
- Are you in situation to transfer all your pictures (without any sorting action) on one machine and one HDD? At least one machine