Lightroom: Dialog with padlock when trying to update

  • 1
  • Question
  • Updated 1 year ago
  • (Edited)
I need to add a lens profile. In LR 6 I went to update and tried to download LR 6.12. A screen asked for my password showing a padlock. No password I have worked. Is this asking for an Adobe or an Apple password?
Photo of James Baker

James Baker

  • 2 Posts
  • 0 Reply Likes

Posted 1 year ago

  • 1
Photo of Rikk Flohr

Rikk Flohr, Official Rep

  • 3816 Posts
  • 717 Reply Likes
Can you share a screenshot of the dialog?
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14146 Posts
  • 1765 Reply Likes
That sounds like a macOS dialog, which would require the password you use to log onto your Mac (not your Adobe ID)