Lightroom: Dialog with padlock when trying to update

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  • Updated 1 year ago
  • (Edited)
I need to add a lens profile. In LR 6 I went to update and tried to download LR 6.12. A screen asked for my password showing a padlock. No password I have worked. Is this asking for an Adobe or an Apple password?
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James Baker

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Posted 1 year ago

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Photo of Rikk Flohr

Rikk Flohr, Official Rep

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Can you share a screenshot of the dialog?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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That sounds like a macOS dialog, which would require the password you use to log onto your Mac (not your Adobe ID)