Photoshop: Lost my CS5 serial #

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  • Updated 4 years ago
  • (Edited)
Hi, I purchased a copy of CS5 extended in 2010. My computer which it was installed on has died. I have tried reloading it onto my new computer with the serial number but it is being rejected. Please help as I need this program for my art
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Jeanette Parnell

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Posted 4 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Jeanette,

I'm looking under the account using the email address you've used to post here and I don't see a registered product.

Looking at your case notes, it looks like lost or didn't have your serial #. Did you find it?
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Hemanshu Deshmukh

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Be a creative cloud member & upgrade your plan CS5 to CC
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Jeanette Parnell

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Hi, Jeffery I could be under my old email address jawilton @ skymesh.com.au this email is no longer in use.
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Jeanette Parnell

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Hi Hemanshu, I am not a very computer literate person, can you please expand in steps 1,2, etc how to become a creative cloud member and upgradge your plan CS5 to CC and what is CC please. Many thanks for your help