I need help quikly

  • 1
  • Problem
  • Updated 3 years ago
Hello I havea problem with photoshop I cant doing updating and hes open window where he says if I want to buy . I dont need to buy a photoshop I was buy there 6 months ago
Photo of Dan Elkouby

Dan Elkouby

  • 2 Posts
  • 0 Reply Likes

Posted 3 years ago

  • 1
Photo of David

David, Official Rep

  • 2719 Posts
  • 373 Reply Likes
Howdy Dan,

Since Photoshop CC (June 2013), customers purchase a subscription to Photoshop, usually on a monthly or annual basis.  Photoshop CS6 was the last version you could buy once and own outright -- it was also much more expensive, too.  So, if you were on a monthly plan and haven't used it for six months, then your subscription has probably expired.

Does that make sense?

Hope that helps,
David
Photo of Dan Elkouby

Dan Elkouby

  • 2 Posts
  • 0 Reply Likes
I have photoshop cc so if you dont repair my problem I want cancell the photoshop
thank you
Photo of David

David, Official Rep

  • 2719 Posts
  • 373 Reply Likes
Hi Dan,

If you're running Photoshop CC and not CC 2014 or CC 2015, then you've probably already ended your subscription, since you're missing the last two years of updates.

For membership issues, you should reach out to our support team -- this forum is for technical questions.

Thanks,
David