Lightroom Photography Plan: I’m having trouble changing plans

  • 1
  • Question
  • Updated 2 weeks ago
  • Answered
  • (Edited)
I’m a long time “Photography Plan” user. When released, I started using LRCC exclusively. Months ago I switched to 1TB Cloud Storage. I am currently being billed $15.74 per month.I would like to drop the “Photography Plan” and go with LRCC and 1TB for $10 per month. The only option I see on my account is to Cancel my plan. Adobe help starts I should see a “Switch Plan” option.I have attached two screen captures. One of my account page and one of the Adobe help page showing the “Switch Plan” option.Any suggestions?THanksMonty
Photo of Monty

Monty

  • 100 Posts
  • 36 Reply Likes

Posted 2 weeks ago

  • 1
Photo of Victoria Bampton - Lightroom Queen

Victoria Bampton - Lightroom Queen, Champion

  • 4104 Posts
  • 1469 Reply Likes
Your best bet it to contact Adobe Support, as they'll have access to your account (most of us here don't, and those who do are on vacation this week!)  Try Adobe’s one-to-one chat support at http://adobe.ly/yxj0t6 or if you're not around at a time when they're online, @AdobeCare on Twitter are great too.
Photo of Monty

Monty

  • 100 Posts
  • 36 Reply Likes
Thanks Victoria. Will do!
Photo of Monty

Monty

  • 100 Posts
  • 36 Reply Likes
Done and done!
A text chat with Adobe and all was well within minutes!