Elements 15: Where do I find the serial # to install and activate?

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I am currently downloading the free trial version of Photoshop Elements 15 hoping that this will help me install the CD I purchased and am having trouble with.  Also, I cannot find the serial number on the box that the program arrived in.  What the heck is going on and can someone help me fix this problem?

Thanks,
Mary
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Mary Bousfield Brown

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  • frustrated and angry

Posted 2 years ago

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Janet Albert

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I had trouble installing the program on my laptop, but the program let me know why in a hurry. PSE15 is the first Photoshop Elements that wont run on a 32 bit machine. You have to have a newer machine that runs 64 bit. (my laptop is over 6 years old). It installed just fine on my 64 bit desk top machine, but it wouldnt run. Went to Adobe, and after much moving around on the web site, I finally had a "chat" that solved the problem. I have PSE14 and PSE11 on the lap top so I'm not really put out, but if they said it only ran on a 64bit machine, I missed it. 
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Janet Albert

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PS serial number is on the white envelope that the program disk came in.
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Mary Bousfield Brown

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Thank you so much for your response.  I put the CD back into the sleeve and then I noticed the serial number.  I now have the program loaded and am ready to start using it.

Have a happy holiday,
Mary