LR classic CC crashes
Posted 2 years ago
Venkatesh Penjuri, Official Rep
I am on windows 10, at this moment I'm not at my computer and cannot reply now, I'll send the info later today. Thanks.
Venkatesh Penjuri, Official Rep
Is your graphic drivers updated? If not, please update your graphic drivers and let me if this helps.
Chandan Kumar, Official Rep
crashes in develop mode every time
Venkatesh Penjuri, Official Rep
If the crash is on windows, updating graphic drivers should help. Please try it out after updating the drivers. Also, after Lr crashes, you will get a crash report please submit that.
Thanks
Thanks
driver is up to date (see post below)
crash report was sent
crash report was sent
turned GPU off and had no crash; turning it on again LR crashes immediately.
(windows 10, latest graphic card driver)
do better not update!
(windows 10, latest graphic card driver)
do better not update!
Victoria Bampton - Lightroom Queen, Champion
Which graphics card and driver gar nix?
NVIDIA GeForce GT 630M
23.21.13.8792
23.21.13.8792
same here, Windows 7, Radeon RX 470:
switching to Develop module with GPU support on blacks out my image:
interesting:
when restarting Lightroom the first switch to develop module works correctly, switching back to the library module and the again to develop another picture leads to this black image phenomenon
switching to Develop module with GPU support on blacks out my image:
interesting:
when restarting Lightroom the first switch to develop module works correctly, switching back to the library module and the again to develop another picture leads to this black image phenomenon
(Edited)
I have this same problem. I did notice that the switch to open GL sped up the response to slider movement but back and forth between Library and Develop the black screen problem still exists.
I also note a seeming disconnect between the filmstrip selected photo and the selected photo identified in the grid....
I also note a seeming disconnect between the filmstrip selected photo and the selected photo identified in the grid....
(Edited)
Victoria Bampton - Lightroom Queen, Champion
Some people are finding option 2 on this page helps: https://helpx.adobe.com/lightroom/kb/crash-gpu-directx-enabled.html
(Edited)
Nope, does not solve the problem on my system
Speeds up sliders but still a problem.
Simon Chen, Principal Computer Scientist
Windows update don't always pull and install the latest GPU driver, especially for older hardware or legacy OSes. Try going to vendors' download site to install the latest drivers:
I downloaded the driver via the Radeon tool.
Why did LR 7.12 work with my video card and driver and activated GPU support and the new version fails after switching twice to the development module?
Is there a logging option to help Adobe identify the exact error scenario on my system?
Why did LR 7.12 work with my video card and driver and activated GPU support and the new version fails after switching twice to the development module?
Is there a logging option to help Adobe identify the exact error scenario on my system?
Simon Chen, Principal Computer Scientist
Lr Classic CC switch to Windows native GPU API DirectX for improved ongoing support. Apparently it did not work out in your case. After you've updated the GPU driver and still experiencing problem. I suggest follow tip #2 https://helpx.adobe.com/lightroom/kb/crash-gpu-directx-enabled.html to see if you can get it to work reliably. If it still not working, try tip#3.
As I wrote above #2 PreferOpenGL=true doesn’t work on my system. The error stays the same even when I enable to prefer OpenGL.
Tip#3 (disabling GPU support) is of course a minimal option.
Tip#3 (disabling GPU support) is of course a minimal option.
My Lr Classic CC does not crash, but I have precisely the same issue with the black image. The effect is created by opening the Develop Module on any image. Then switching off the 'Use Graphics Processor' (it was on at start) and then switching it back on. The image will then go black instantly.
The second screen still shows the image.
The second screen still shows the image.
Which configuration does your System have? Operating System, video adapter, screen Resolution?
Some extracts from Lr's System Info.
Lightroom Classic version: 7.0.1 [ 1142117 ]
License: Creative Cloud
Operating system: Windows 7
Version: 6.1
Application architecture: x64
System architecture: x64
Logical processor count: 8
Processor speed: 2,8 GHz
Built-in memory: 8182,0 MB
Displays: 1) 1920x1200, 2) 1920x1200
Input types: Multitouch: No, Integrated touch: No, Integrated pen: Yes, External touch: No, External pen: Yes, Keyboard: No
Graphics Processor Info:
OpenGL: AMD Radeon HD 5700 Series
Check OpenGL support: Passed
Vendor: ATI Technologies Inc.
Version: 3.3.13417 Core Profile Context 15.301.1901.0
Renderer: AMD Radeon HD 5700 Series
LanguageVersion: 4.40
Total Video Memory: 1011 MB
I downloaded the 16.2.1 Radeon drivers, Crimson edition. These are the latest although over a year old. They did not fix this issue.
I guess I failed to make clear in my initial response that there was not only a very simple way to reproduce the phenomenon that you raise, but that the way it occurs suggests the bug is in Lr and not in any of the other components of the system.
We have a common goal here.
Trust this helps
Lightroom Classic version: 7.0.1 [ 1142117 ]
License: Creative Cloud
Operating system: Windows 7
Version: 6.1
Application architecture: x64
System architecture: x64
Logical processor count: 8
Processor speed: 2,8 GHz
Built-in memory: 8182,0 MB
Displays: 1) 1920x1200, 2) 1920x1200
Input types: Multitouch: No, Integrated touch: No, Integrated pen: Yes, External touch: No, External pen: Yes, Keyboard: No
Graphics Processor Info:
OpenGL: AMD Radeon HD 5700 Series
Check OpenGL support: Passed
Vendor: ATI Technologies Inc.
Version: 3.3.13417 Core Profile Context 15.301.1901.0
Renderer: AMD Radeon HD 5700 Series
LanguageVersion: 4.40
Total Video Memory: 1011 MB
I downloaded the 16.2.1 Radeon drivers, Crimson edition. These are the latest although over a year old. They did not fix this issue.
I guess I failed to make clear in my initial response that there was not only a very simple way to reproduce the phenomenon that you raise, but that the way it occurs suggests the bug is in Lr and not in any of the other components of the system.
We have a common goal here.
Trust this helps
Me too ... I tried all, update Windows, update any kind of drivers, but in the library module I don't see the preview, it seems that the preview don't refresh only gray/black window, but switching to develop module, and also on the second screen, the image appears ... I think it is a LR's error.
What a joke ... I hope that Adobe will solve this problem asap
What a joke ... I hope that Adobe will solve this problem asap
(Edited)
Simon Chen, Principal Computer Scientist
Hi Valerio, try the workaround here that should work https://feedback.photoshop.com/photoshop_family/topics/lightroom-classic-cc-bug-filmstrip-no-longer-works.
Thank you Simon, it works!
It also worked for mr. Though I have a variation of the symptom. If my LR Classic loads too many pictures in Library mode at startup it gets stuck on rendering these. Sometimes I can still do some unrelated interation untill it finally hangs, sometimes it is hanging non responsive right away.
Setting Config.lua-Flags:
AgView.disableDirect2D = true
Fixed the issue. Switching on/off the use of the GPU made no difference.
Maybe it helps on debugging or others to fix their issue...
Mike
Setting Config.lua-Flags:
AgView.disableDirect2D = true
Fixed the issue. Switching on/off the use of the GPU made no difference.
Maybe it helps on debugging or others to fix their issue...
Mike
This reply was created from a merged topic originally titled Lightroom Classic CC problem.
Since switching to Classic CC I am getting a black screen when move from Library to Develop. The R/A and Y/Y options display properly, and when I close LR in the develop mode, the photo shows correctly when I re-open the program.
Library Mode:
Switch to Develop mode (the histogram responds to changes):
Switch to Y/Y in develop mode:
I am using Windows 7 Professional 64.
I have un-installed and re-installed with re-set preferences.
Please Help
Brian Price
Since switching to Classic CC I am getting a black screen when move from Library to Develop. The R/A and Y/Y options display properly, and when I close LR in the develop mode, the photo shows correctly when I re-open the program.
Library Mode:
Switch to Develop mode (the histogram responds to changes):
Switch to Y/Y in develop mode:
I am using Windows 7 Professional 64.
I have un-installed and re-installed with re-set preferences.
Please Help
Brian Price
This reply was created from a merged topic originally titled Lightroom Classic CC: Photo is completely black in Develop screen with GPU accele....
Enabling GPU acceleration in Lightroom Classic CC causes the entire photo in be black in the develop module.
Closing and restarting Lightroom will fix the issue, but it returns if I go into the LIbrary module, and then select a different photo to develop.
Disabling GPU acceleration is the only way to definitively fix the issue. I am working with 46 MP files on a 2560 x 1440 monitor, disabling the GPU is unacceptably slow.
I reinstalled Lightroom CC (2015) and it does not have this issue, I can use GPU acceleration without a problem.
I bought a new video card (Radeon RX 580) and updated with the latest drivers in an attempt to fix this issue.
Interestingly enough, if I use the crop tool inside develop mode, the photo renders perfectly fine.
Enabling GPU acceleration in Lightroom Classic CC causes the entire photo in be black in the develop module.
Closing and restarting Lightroom will fix the issue, but it returns if I go into the LIbrary module, and then select a different photo to develop.
Disabling GPU acceleration is the only way to definitively fix the issue. I am working with 46 MP files on a 2560 x 1440 monitor, disabling the GPU is unacceptably slow.
I reinstalled Lightroom CC (2015) and it does not have this issue, I can use GPU acceleration without a problem.
I bought a new video card (Radeon RX 580) and updated with the latest drivers in an attempt to fix this issue.
Interestingly enough, if I use the crop tool inside develop mode, the photo renders perfectly fine.
I FOUND THE REASON FOR THS ISSUE!
After trying another video adapter from another PC which worked fine ona WIndows 10 PC while also having the same issue on my main LR WIndows 7 PC I finally found what causes the problem:
when I use my GPU via DirectX everything works fine (also after change of libraries)
when I use OpenGL instead (e.g. by using the config.lua flag Develop.PreferOpenGL) the issue causes the black screen
The only problem is:When using Windows 7 there is always OpenGL used (as the newest DirectX version don't work with Win7).
When using Windows 10 I can selecht between DirectX and OpenGL.
I would be very pleased if you Adobe guys could try to reproduce this issue with the new information (switch to OpenGL by using the config.lua flag and change folder in Develop mode) to locate the bug.
After trying another video adapter from another PC which worked fine ona WIndows 10 PC while also having the same issue on my main LR WIndows 7 PC I finally found what causes the problem:
when I use my GPU via DirectX everything works fine (also after change of libraries)
when I use OpenGL instead (e.g. by using the config.lua flag Develop.PreferOpenGL) the issue causes the black screen
The only problem is:When using Windows 7 there is always OpenGL used (as the newest DirectX version don't work with Win7).
When using Windows 10 I can selecht between DirectX and OpenGL.
I would be very pleased if you Adobe guys could try to reproduce this issue with the new information (switch to OpenGL by using the config.lua flag and change folder in Develop mode) to locate the bug.
