Camera Raw: Cannot open properly images. I only get big yellow and blue image. Windows 10 (video card driver)

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  • Updated 3 years ago
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I have Photoshop CC and working on Windows 10. Camera Raw cannot open properly images. I only get big yellow and blue image. Please help.
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Dragan Tepic

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Posted 3 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I would suspect an old/bad video driver or an unsupported graphics card.

First, if you're on windows, update your video drivers. Determine what video card you have and go *directly to the manufacturers website (nVidia or ATI/AMD)* and download the latest driver.

Just doing Windows Update won't give you the latest and greatest drivers. You must go directly to your card manufacturers website to check for driver updates.

If that doesn’t solve it, go to the Preferences>Camera Raw... and uncheck “Use Graphics Processor” and restart Photoshop: https://helpx.adobe.com/photoshop/kb/...
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Dragan Tepic

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I've updated the video drivers and the problem is solved! Thanks a million!!!