Photoshop CS5: Crashing on macOS Mojave

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I have Mojave on my mac and Photoshop keeps crashing. How do I fix this? I tried to contact Adobe but they won't help.
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sharon reeve

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Posted 1 month ago

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Dave Grainger

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What version of Photoshop do you have?


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sharon reeve

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I have Photoshop CS5 extended
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Cristen Gillespie

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This could be a serious problem. Adobe no longer supports CS5 — it is, after all, a business, and no business could survive providing support to ancient products. Customer assistance I believe isn't even allowed to try to help someone running software that old. And Mojave is a relatively new OS on the Mac, so it could easily have introduced a lot of features that CS5 is unable to work with.

My old Mac Pro has never been updated past El Capitan, even though if I jumped through a few hoops, I could get it to run Mojave. But if I want/need to run older versions of software that I purchased, I still can. I do try to keep 2 computers running—the Mac Pro serves me well for some things and leaves my old (but newer) laptop to run the new software.

Adobe staff here could tell you whether or not you should be able to run CS5 on Mojave, or you might be able to google "Adobe CS5 on Mojave" to see if others have already answered that for you. Apart from purchasing new software, your other option may be to downgrade from Mojave back to the last OS that successfully ran CS5.

I'm sorry, but it's a fact of our lives that everything to do with computers, including the OS and hardware, becomes obsolete faster and faster. But before you panic, do find answers from Google or from someone, probably Adobe Staff next week, who knows more about your specific setup.

And for future reference, on a Mac look in the Apple menu under About This Mac and you can find there what you need to know about your computer.
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Cristen Gillespie

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There are a lot of questions that will help PS gurus help you. Are you on the latest version of PS? Is there anything you're usually doing when it crashes? Have you tried deleting your Preferences? Have you tried using the Creative Cloud app to uninstall, then reinstall the program?

I'm also running Mojave and haven't experienced any crashing, but I can be certain we're not running the same computer with the same software installed, nor are we using the same features in the same workflow.

The more you can tell us about your computer (RAM, video card andVRAM, free disk space/scratch disk) and if you're using 3rd party plugins or antivirus software, which can be points of conflict, the more likely someone will be able to help. Bad fonts can also cause random crashes. Have you been sending in crash reports that an Adobe staffer here could look for? Staff probably won't be here before tomorrow, but they tend to look in on reports of crashing pretty quickly.

I'm afraid crashes that don't follow any specific actions (every time I add a Hue/Sat layer PS crashes—that sort of thing), are difficult to troubleshoot without a lot of information.

If you're not familiar with troubleshooting with preferences and fonts, this should help.

https://helpx.adobe.com/photoshop/using/preferences.html

https://helpx.adobe.com/photoshop/kb/troubleshoot-fonts-photoshop.html

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sharon reeve

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I open Photoshop and open a file and click on the file and it crashes. I do not know how to delete preferences. I do not use Creative Cloud and I do not know how to reinstall the program. What you are asking me about RAM, video card, etc. I have no idea how to find this. I have not added any fonts to the program. I copied the crash report and sent it to Adobe Chat and they say they can't help me. I purchased the Adobe Suite while attending school.
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Warren Heaton

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Basic Troubleshooting Steps to Fix Most Issues
https://helpx.adobe.com/photoshop/kb/basic-troubleshooting.html



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sharon reeve

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I would like to install the latest update 12.1 but I do not know how. Can you tell me how to do this?

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Dave Grainger

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You must be talking about Elements? Not Photoshop CC 2020
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sharon reeve

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I have regular Photoshop not Elements

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Dave Grainger

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Then why are you mentioning "latest update 12.1?"

Are you still using CS6 or earlier?

If you are on CC 2020 the update is 21.1.3
Do you have a subscription?

CS6 dates back to 2012, by the way.  Everything after that is CC.
(Edited)
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sharon reeve

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I have CS5. Unfortunately, I am fairly unknowledgeable with computers. How do I fix my Photoshop to stop it from crashing? Warren Heaton suggested the troubleshooting guide and on it, they mention updating Photoshop and for CS5 the update mentioned was 12.1.  
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sharon reeve

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Here is what it says, "Install application updates. You can fix many problems by simply making sure that your Adobe software is up-to-date.

See Keep Photoshop up to date."

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Choose Help > Updates from Photoshop.
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Dave Grainger

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CS 5 dates back to 2010. The update version you mention is for CS5, but it is FAR too old to be compatible with all the updates that Apple has made in the last several decades.

IF your computer has enough RAM installed and has an acceptable Video circuit, then you might be able to go on to CC 2020 which requires that you pick a subscription plan and pay. This is the new business model for many software companies, called SAAS, or Software As A Service. It actually works out better for the user, as (1) the monthly fee is usually not any higher than what a user would have been spending for upgrades in the past, plus (2) updates are included in the SAAS subscription at no extra charge.

My guess is that, as you said that you bought as a student, you still paid some $$$ to get CS5. The Photog plan gets you Photoshop CC and the version of Lightroom that is called Classic. It is about ten bucks a month.

Whether or not you also need a new computer depends on what is in your existing one. My guess is that it does not and cannot have the kind of video card and drivers required.
(Edited)
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Keith Anderson

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Let me apologise to Sharon and Dave and others, I'm about to bang on out some of my pet peeves about computers and software and the universe and everything.


Firstly, a big problem Adobe has with PS is that it serves a huge and diverse community of users.  I think I'm in Sharon's community.  I want to push the big green button and see the big green light turn on and the big green wheel go around.  The reply by Cristen Gillespie assumes an entirely different community of people who know what all those technical names mean and how to discover the numbers and how to send the information to Adobe.  Most of us drive cars and maybe a car might provide a good analogy.  50 years ago, I might change the spark plugs in my car myself; 20 years ago, I might take it to a mechanic and say, "It needs new spark plugs"; today, I'd take it to a mechanic and say, "It coughs and splutters and dies when it shouldn't."  Adobe is trying to serve all of these communities simultaneously, and we shouldn't be surprised if they don't always succeed. 


But we users make their life even more difficult.  To continue the car analogy, we buy a new modern high performance car with twin turbos and triple overhead camshafts and quadruple valves per cylinder and then grizzle when it won't drink 60 octane or 60 RON petrol. 


Sadly for Sharon, the answer is almost certainly to follow the advice Dave gave and buy a subscription, even though $10 per month means $120 per year and $1,200 per decade, and is certain to cause much grinding of teeth. 


And at the moment, other grizzles on this forum indicate that despite buying the subscription, there is a big risk that Sharon will still encounter lots of bugs as Adobe, Microsoft and Apple squabble over what is and what isn't compatible with their latest version of whatever. 

Perhaps it is important to have good dental insurance to repair the teeth we've ground down. 

Good luck.

(Edited)
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Keith Anderson

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Oh, dear.  I seem to put my foot in my mouth often these days.  I intended my comments to be just comments, not criticisms.  Given the complexity, your reply was about the only reply you could have made and my comment was intended to be sympathetic, not critical.  In response to your "what I should have said": you did say what you should have said given the context available to you at the time.  I think these forums can be very useful, and it is very useful for beginners like me to know that others are having problems and that there are solutions, some of which are appropriate for us now, and some of which will become more useful when we become more experienced.  I tend to be sympathetic towards Adobe, not hostile, and ...  I seem to be digging a hole for myself, so I'll stop before I dig it any deeper.

Please forgive any upset I've caused.  
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Cristen Gillespie

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> Please forgive any upset I've caused. 

Don't worry about it. Pet Peeves shortly followed by my name made me wonder, sincerely, how I could have treated the OP differently.  I've been using PS for 20 years, but I'm always a beginner, always learning something, always having to say Huh? What's that when it's at home? So I never mean to make people uncomfortable because they don't know something. We all don't know something, and it never gets any less frustrating when it's something we need to know to solve a problem.

And online — well, as great as it is we all get to talk to each other, it's easily a breeding ground for misunderstanding. So I think it's usually better to ask and try to talk it out than ignore it—so I did.

> I tend to be sympathetic towards Adobe, not hostile

I try to see it from their point of view. I've been around long enough to know that most of the Adobe staff I encounter really do try hard and want to provide us with the best they can given the resources to do so. I still can get upset about a change—it's my workflow, after all. I'm not going to be 100% rational in my response to anything that I think makes it harder than it should or could be.

But I have choice, and making those choices is ultimately my responsibility, so there's no point in feeling any personal animosity about it. Just have a good rip-roaring discussion and see if we can come to any agreement about it.  '-}
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David Converse

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If your car breaks down, you either fix it, have a knowledgeable friend fix it, or pay someone to fix it. Same with computers. Repeating "I don't know how this works" get you nowhere.

OP, if you don't have the technical knowledge to navigate computers, find someone who does. We probably can't help you much on this kind of forum.
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Warren Heaton

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If running CS5, I would go no higher than macOS 10.9.5 Mavericks.

Legacy software needs to run on a legacy OS.  It is what it is.
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Warren Heaton

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It might also be worth mentioning that nothing before CC2018 is supported by Adobe any longer.  You might be able to find someone who volunteers their time to help, but that's all there is as far as older Adobe software goes.
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Warren Heaton

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If running CS5, I would go no higher than macOS 10.9.5 Mavericks.

Legacy software needs to run on a legacy OS.  It is what it is.
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sharon reeve

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Thank you for all of your help. I really appreciate it! My present computer is nearly maxed out as far as storage space, even with all of my photos on an external hard drive, so I have decided to buy a new Imac and upgrade my Adobe Suite.