I have macOS Catalina 10.15 and I can't download photoshop, even when I already bought my licence.

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  • Updated 2 weeks ago
Photoshop installer from creative cloud website hangs at 4.8% for more than 24 hrs, pls help I don't know what to do an I really need to use it. 
Photo of Lisa Calderón

Lisa Calderón

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  • confused

Posted 2 weeks ago

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Photo of MarieAuthor

MarieAuthor

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Check your library files. Press  - Go - Option and see if the file has been hidden from view -  Finder - Library - Application Support - Adobe - Adobe Photoshop - (all separated files.) I could not find my Photoshop Elements after Catalina 10.15.3 but it was already in a different filing area - ? Hope you find it in time. Otherwise, delete installer and re-install. Good luck. M