Lightroom CC: When open it I was asked to sign in with my Adobe ID which failed

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  • Updated 9 months ago
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  • (Edited)
I have LR CC on subscription which is up to date. I use LR almost daily. Today when I tried to open it I got asked to sign in with my Adobe ID. I saw refewrewnce to a trial. I then clicked on sign in at the bottom of the window. Thje next window told me that it would now be licensed and clicked continue. This simply took me back to the previous page. please help. Thanks.
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Mike Tagg

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Posted 9 months ago

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Photo of Valter Daghetti

Valter Daghetti

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Just contact Adobe
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Try quitting Lightroom. Then open the Creative Cloud desktop app and sign out and back in, then launch Lightroom.

https://helpx.adobe.com/creative-cloud/help/sign-in-out-activate-apps.html

Let me know if that fixes the problem.