Lightroom CC: I have an ETLA version and i cannot gain access. Stuck in buy now > subscribed loop.

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  • Updated 1 year ago
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When I open the app it asks me to "Buy Now". When I press the buy now button it says "you subscribed"  "Lightroom is ready to use".
Then just goes into a loop and asks me to Buy Now again
Does anyone have a solution?
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Posted 1 year ago

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Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Aimee, it doesn't look like the email address you've used her has any memberships associated with it. I found another account with with the same name that has a recently cancelled all apps and newly purchased CC Photography Plan - but no ETLA plan.