Photoshop: CS6 upgrade serial # question

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I have a Photoshop CS4 (and Update to CS6) I do not update the program to versions CS6. Messages - serial number is not the product. How can Set Update?
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OLEKSANDR POVEDA

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Posted 3 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Looks like you have a CS6 upgrade registered to your user account. Are you entering the prior version serial # when asked? And the new upgrade serial # when prompted for that?