I had to wipe my computer clean and now I can't download photoshop and Lightroom

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  • Updated 2 years ago

This conversation has been merged. Please reference the main conversation: Photoshop: How do I download Creative Cloud (Photoshop CC & Lightroom) onto a new or 2nd computer?

Hi. I can't seem to download photo shop and lightroom, even though i'm still paying for it, monthly. I had to wipe my computer clean and need to redownload. help. thanks.
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Cameron Chamberlain

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Posted 2 years ago

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Photo of Christian Fürst

Christian Fürst

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you have to sign into Adobe homepage with your adobe ID first. after that there should be no problem.

if you had more LR-versions runing on two PCs or PC and Laptops, you first should have signed of before cleaning your PC. Else get in touch with Adobe hotline. should be no real problem
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Rikk Flohr, Champion

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Remember, you need to install the Adobe Creative Cloud App first and then install Lightroom and Photoshop from the App.
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Steve Lehman

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Hello Cameron, 

You need your license key to install new.  
To do this follow these steps:

Start by signing in the Adobe site:  https://accounts.adobe.com
Sign in using your Adobe name then go to Manage Account, use your password.  
Next click Plan and Products, then View My Products, to see your licensed
products and license keys for each.   Now you can get back into the groove.   

Steve Lehman, MCSE   

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