LIGHTROOM - error reading the cache, had problem with last update and new update

  • 1
  • Problem
  • Updated 3 years ago
  • (Edited)
Pop up window says "Lightroom encountered an error when reading from its preview cache and needs to quit. Lightroom will attempt to fix this problem the next time it launches". I have tried all day to use my LR CC I need to meet a deadline!
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Diane Sparks

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  • Sad and stressed

Posted 3 years ago

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Becky Sowada, Adobe Employee

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Hi Diane,

Sorry to hear this is happening to you.

It sounds like something in your preview cache was corrupted. No worries - you can delete the preview cache and Lightroom will rebuild it, although it may take some time, depending on the size of your catalog.

To delete the preview cache, do this:
1. Quit Lightroom.
2. In your Operating System, locate your Lightroom catalog. Typically catalogs are in /Pictures/Lightroom on Mac and My Pictures\Lightroom on Windows.
3. Find the folder whose name ends with "Previews.lrdata" and delete it. (note, you may also have a folder whose name ends with "Smart Previews.lrdata." You shouldn't need to delete that one.)

Once the preview folder is deleted, restart Lightroom. You may see gray thumbnails in the grid for a few moments as Lightroom starts rebuilding your preview cache.

Hope that helps.
Becky
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Diane Sparks

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I followed your steps as you stated and followed up with a restart. Upon reopening LR the same message comes up. It is not fixed! There is now a new Previews.Irdata folder with today's date.

Do I also need to delete Lightroom 5 Catalog Previews.Irdata? Will this fix the problem?