I had elements 13, for some reason is switched to a 14 trial, now I can't use my 13. How do I go back to it.

  • 1
  • Question
  • Updated 3 years ago
How do  I put in my 13 product code, I had 13, for some reason it switched to a 14 trial, now I can't find the 13.
Photo of Danielle Phillips

Danielle Phillips

  • 1 Post
  • 0 Reply Likes

Posted 3 years ago

  • 1
Photo of James Baird

James Baird

  • 6 Posts
  • 0 Reply Likes
I suggest you go up to the HELP WINDOW at the top of the program screen. Check - especially- the last 4-5 entries in detail.  I failed to do that and was lost about what to do for several weeks.