I do not like Lightroom CC!!!

  • 3
  • Problem
  • Updated 9 months ago
I am looking at all these posts re Lightroom CC and I can't help wondering If any one from Adobe is looking at these posts. For many years I have been a Lightroom fan - no more. I despise Adobe's cloud system (just a means of grabbing cash from a lot of people without actually doing anything for it.) I just upgraded to 1TB of storage and now I am seriously wondering Why!!! I DO NOT LIKE LIGHTROOM CC, PERIOD!!!!!!!!!!! 
Photo of Mike Barker

Mike Barker

  • 8 Posts
  • 1 Reply Like
  • Frustrated, lost, annoyed with Adobe!! Lightroom CC appears to be designed by nerds for nerds - and then released only half baked!!!!

Posted 9 months ago

  • 3
Photo of Trevor Mcfarlane

Trevor Mcfarlane

  • 5 Posts
  • 1 Reply Like
I don’t blame you it’s a ripoff that they can charge you for a monthly payment and you can’t use the CD-ROM that we brought it’s just wrong
Photo of Victoria Bampton - Lightroom Queen

Victoria Bampton - Lightroom Queen, Champion

  • 4311 Posts
  • 1573 Reply Likes
That's ok, you don't have to like it. Lightroom Classic is still available and still being supported. That just means you're not its target audience. I know this will surprise you, but lots of people who ARE the target audience DO like it.
Photo of Mike Barker

Mike Barker

  • 8 Posts
  • 1 Reply Like
Well I am happy for you. I personally believe that a cloud based service should provide access to the same images on all devices! Surely? For example under 2017 (lets not talk about all the folders that I took a lot of trouble to build over a period of years, but that don’t appear in Lightroom CC) on my iMac I have all months and 457 photos, on my MacBook Pro for 2017 I have October and November and 76 photos and it is a similar situation for all years! Surely that makes the cloud based service a bit pointless?

How long will Lightroom Classic be available, though? I for one was not aware of which product was for which type of customer, so very confusing, to me at least - then I don’t profess to be the smartest person on the planet, so who knows.

Pleased that you enjoy Adobe products but I am going to drop them.
Photo of Victoria Bampton - Lightroom Queen

Victoria Bampton - Lightroom Queen, Champion

  • 4311 Posts
  • 1573 Reply Likes
> How long will Lightroom Classic be available, though?

No one can foretell the future, but let's consider a little logic - Lightroom Classic is a HUGE moneymaker for Adobe, and Adobe are all about making money, so they're very unlikely to stop supporting Classic while lots of people are still willing to pay for it.

Translation - while their marketing of this changeover was a mess, they would be nuts not to remain committed to improving Classic for years to come.

You've obviously appreciated Lightroom for many years, and although Adobe accidentally confused you, the software you know and love is still available and will be for the foreseeable future. Of course you are well within your rights to move on to other software, but just stop and consider whether you're shooting yourself in the foot by doing so. 
Photo of Oliver

Oliver

  • 11 Posts
  • 4 Reply Likes
Hm... just to add another opinion: I like it! I pay for a lot of other services on an regular basis, either for pure hosting or software. So Adobe is just removing the old fashioned way of offering software services. Whats still missing is a real safe way out if you say "I stop using this service".

And I do not understand why u say: They do nothing? They do the hosting, they do the development etc. All for your monthly fee. But yes: A discussion about SW quality does this not rule out :-)

One can be of different opinon of the qualtity of the CC version - For me again its fine since I see it currently as a simple "do some nice thing on mobile device" app. Nothing more. For real work you have to stick with CC Classic. I hope the CC version will grow, but seriously no one can expect to work ever on a tab or phone the same way as with a heavy duty tool. 
Photo of Mike Barker

Mike Barker

  • 8 Posts
  • 1 Reply Like
Sounds like at least 2 people like Lightroom CC, so that’s good for Adobe.
Photo of Reinard Schmitz

Reinard Schmitz

  • 55 Posts
  • 7 Reply Likes
For me the new LR CC in the 1st place is a playground for people who have enough money and don't work with photos earnestly. But even for professionals it may help now and then for some experiments when they are on the road... But finally they will transfer their heavy load into folders of their external hard drives and work on this with Classic.

I only was disappointed of the update of what they call now Classic. But as there is no alternative... You pay for having at least a working system over the years. That's the price. Finito.
Photo of Johan Elzenga

Johan Elzenga, Champion

  • 1398 Posts
  • 565 Reply Likes
I don't like Brussels Sprouts. So I don't eat them. If you don't like Lightroom CC, why did you recently upgrade to 1TB storage?
Photo of Monty

Monty

  • 107 Posts
  • 39 Reply Likes
Well that is what's nice about life.  We all don't have to like the same thing.  There are plenty of alternatives to Adobe's products.  I suggest you go with of the them.
For me, I currently don't see anything that better fits my needs.  I'm very happy with LRCC.  That said, I'm always looking :) 
Monty
Photo of Selondon

Selondon

  • 147 Posts
  • 39 Reply Likes
Not all photographers are professionals or have to work with Photos earnestly.

Photography is one of my hobbies, I don’t want or need Lightroom Classic and think it’s great that I can access, edit and share my photos whenever, wherever with the added security of another back up.

I don’t like the price though but it seems comparable.
Photo of Mike Barker

Mike Barker

  • 8 Posts
  • 1 Reply Like
If I could access my photos anywhere I would be happy too. I can’t, or at least only some of them and Adobe either don’t have an answer or don’t care, but I am not able to find out why.

And just try to downgrade back from the 1TB product - good luck.
Photo of Victoria Bampton - Lightroom Queen

Victoria Bampton - Lightroom Queen, Champion

  • 4309 Posts
  • 1571 Reply Likes
Mike, a staff member replied to your thread about migration issues, and you haven't replied to her questions, so it's not really fair to say staff don't care, is it. https://feedback.photoshop.com/photos...

Since you've said you don't like Lightroom CC, which you'd need to use to access your photos everywhere, do you actually want help to fix it?

Is Lightroom CC the right tool for you right now, with it's reduced featureset? Perhaps you're better sticking with Lightroom Classic, at least for a while.

Have you spoken to customer services about downgrading your plan, if you're having trouble with that? If they were unable to help, please post the case number and we'll get someone onto it.
(Edited)
Photo of Mike Barker

Mike Barker

  • 8 Posts
  • 1 Reply Like
So Asha is a staff member? That I wasn’t aware of, I am very new to this whole forum approach to customer service (at 70 years of age I am a bit old school).

My experience with Adobe Customer Services has led me to the belief that they don’t care.

I left my computers talking to each other whilst syncing (or is that sinking?) the end result is that they match now - the system just deleted the excess photos from the iMac to match the MacBook Pro!

Adobe don’t allow you to downgrade on their web site, they allow you to upgrade or you can cancel. In cancelling you lose your desktop apps and drop down to 2GB storage!

I don’t trust Adobe in this regard. I once accidentally pressed update all in Creative Cloud and Adobe promptly installed a trial version of Acrobat DC and removed my own version of Acrobat Pro X - which I had bought and that was a drama to get back off them!!

.And, yes, I have spoken to customer services about this downgrading. That experience has not helped to endear Adobe to me!

I am sorry Victoria But my experience with adobe has been somewhat different to yours.

I like your reasonable approach in your responses, but unfortunately, at this point in time, I am not in a reasonable frame of mind.

But thank you for your responses. I am sure once this all settles down I will be in a better frame of mind
Photo of Victoria Bampton - Lightroom Queen

Victoria Bampton - Lightroom Queen, Champion

  • 4309 Posts
  • 1571 Reply Likes
Yeah, just notice where it says Computer Scientist next to her name. Anyone who has something next to their name means they're staff, with the exception of Champion which is basically "helpful non-staff person who knows what they're doing".

I really do understand your frustration Mike, and sadly, big companies customer service often leaves something to be desired. But on this forum, you're often talking to the engineering team themselves, and other people who really do care about helping you get the best out of Lightroom. So when we can help, let us know.
Photo of Mike Barker

Mike Barker

  • 8 Posts
  • 1 Reply Like
OK, thanks Victoria. I will step back a bit and catch up with other jobs. I will keep what you say in mind though.

When I get back to Lightroom I will make sure I am in the right frame of mind, I would like to give it a proper go (in either form, Classic or modern).

Adobe could do with people like yourself on their customer service teams!

Thank you for your time , Much appreciated.