I decided to use the offer of a Trial for Elements 15 but did not like it so uninstalled. Now I have now access to Elements 9 and 12 which is what I used to use. I want them back - I have looked to see how I can actually talk to anyone at ADOBE and not a chance. Thoughts are most welcome.
Can you find the file 'PhotoshopElementsEditor.exe' in the respective program folders of PSE9 and PSE12? Try to open those version by doubleclicking on that file. That should work. If so, you can create desktop shortcuts to start those files directly. You may also have to set the Windows preferences to open jpeg or image files with PSE9 or PSE12.