Photoshop CC: I can't use my 3D feature

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  • Updated 4 years ago
  • (Edited)
The 3D feature worked when I use to be on my laptop and even when I switched over to my new desktop, Photoshop CS6's 3D worked still. When I updated to CC, I could not use the 3D feature at all. I hope that I don't need a new graphics card.

System specs.
8 gb's of ram.
64 bit Operating system
Windows 8.1
AMD Fx (tm) -4300 Quad-Core Processor
Gforce gt 610
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Jacob goodrich

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  • frustrated

Posted 4 years ago

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Chris Cox

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What does Help -> System Info show for your video card information?
And have you updated your video card driver from the GPU maker's website?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Does your computer have two video cards? (one integrated Intel and the nVidia) As Chris states, it may help if we could see your Photoshop System Info. Directions for sharing your system info from Photoshop: