I can't use mouse to move anything on screen anymore in Photoshop, InDesign or Illustrator 2017

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  • Updated 1 year ago
Usually, I can click on an image, or shape in Photshop, InDesign or Illustrator previous versions and drag it anywhere on the screen until I updated to 2017. Now, I have to use the arrow keys to move things and it takes forever. Is there something wrong here?
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Lisa Saliture

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Posted 2 years ago

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David, Official Rep

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Howdy Lisa,I'm afraid that sounds more like a system problem than a bug with the apps. Do you have problems using the mouse with other, non-Adobe apps? What kind of mouse are you using? What OS are you running? You might be encountering some strange incompatibility, but I haven't heard of anything like this before. Let me see if I can help you get to the bottom of it though.Thanks,David
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Catherine Calder

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I can use my mouse, but it acts "jittery", doesn't track smoothly, hard to get the cursor where I want it. ONLY does this in Adobe CC 2017 apps. Okay with other programs and moving around on my desktop. I have a wireless Apple mouse ( a few years old; Checked battery and it is okay; over 60%).
Latest Sierra OS.
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David, Official Rep

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Hi Catherine,

If your mouse isn't tracking smoothly, then almost certainly something else is happening on your machine which is eating up all your system resources.  Have you tried "waiting it out" to see if whatever task is hijacking your system will finish?  Another thought is that you might have a bad font which is causing your font cache to go a little crazy -- and the lag is us trying to prevent a crash.  I would recommend running through the steps found here: https://helpx.adobe.com/x-productkb/global/troubleshoot-fonts-mac-os-x.html  Also, have you tried turning off GPU support under Preferences > Performance?  I'd be curious if that helps your performance.  Finally, you are connected to the Internet on this machine, correct?

Please let me know the results,
Thanks,
David
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Catherine Calder

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 I am connected to the internet. I ended up using the "old standby" solution: I restarted my computer. Since then, it has been fine. I have noticed that when I have not turned off my computer for a few days and have opened/closed software, that my mouse is a symptom and seems a little "off." I appreciate you taking the time to get back with me and hope my problem will continue to be solved.
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Belén Aurora Mella

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Hi -- how did you ultimately resolve this? 
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David, Official Rep

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Howdy Belen,

Typically, this kind of problem is due to another application or process hijacking system resources or even mouse events.  I would recommend disabling any and all non-standard, non-basic mouse tools and applications.  Now try using a basic mouse with nothing else running and the CPU idle.  Is the problem gone?  Almost certainly.

Now, add back in hardware and software until the problem returns and you'll find the culprit.  I know that sounds like a cop-out, but truly, we specifically look for these kinds of issues and almost always they're due to some third-party source.

Hope that helps,
David