Elements 10: I can't uninstall from my Win10-64 PC

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  • Updated 2 years ago
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When I go into Settings, Apps, Apps & Features, the uninstall button is grayed out.  I can click on it and it moves but nothing happens.  How can I resolve this?
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Greg Knipp

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Posted 2 years ago

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Jack Klaber

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I would first try to uninstall your Elements 10 (hereafter called PSE10) in SAFE MODE. 
This can be done as follows:
  1. Restart your PC. When you reach the sign-in screen, hold the Shift key and select the Power button, and then select Restart.
  2. After your PC restarts, select Troubleshoot > Advanced options >Startup settings > Restart. After your PC restarts, you should see a number of options. Press the Function key or number key for Safe Mode with networking.
  3. When you're in Safe Mode, check whether you're able to uninstall PSE10.
If this still is not possible to uninstall then you have to do a manual uninstall:
Install the free utility called CCleaner if you don't have it already on your system:

After installing open CCleaner, go to Tools tab and navigate to Uninstall section. Here you will see all third party apps along with all built-in apps that can be deleted. Select the PSE10 app and click the Uninstall button.

Uninstall Built-in Apps of Windows 10 using CCleaner

After you uninstalled PSE10 using CCleaner check if the programfolder with all its files (should be more than 500 MB) is still on the harddisk of your computer. The default location for PSE is here: 
C:\Program Files\Adobe\Photoshop Elements 10
If you want to remove also the catalog(s) that have been created while using PSE, then navigate to this default location:
C:\ProgramData\Adobe\Elements Organizer\Catalogs
and delete the Catalogs folder with all subfolders.

If you are already in CCleaner, I would recommend to navigate now to the Registry Tab in the left, grey column and perform a registry cleaning. This cleaning is quite safe to use. When errors are encountered the first time click on backup changes to the registry (just in case). After CCleaner has fixed all errors, perform again and again a scan and repair cycle until no errors are found.

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Greg Knipp

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Thanks very much for your assistance!
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Donald Dobson

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Before attempting to uninstall deactivate PE10 otherwise you , or another,  won't be able to reactivate it in a different PC. To 'Deactivate' Elements open the Editor, select Help > Deactivate >
Deactivate permanently. To Uninstall you need to go to Control Panel > Programs and uninstall. In W10 the easiest way to find Control Panel seems to be to type it in the search panel.
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Greg Knipp

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Thanks Donald.  That's good to know, although in this case I won't be reinstalling...