I cant import cr2 files even though I have ACR 9.9

  • 1
  • Problem
  • Updated 2 years ago
Even though I already have ACR updated from Adobe Creative Cloud, I ́m not being able to import my Canon T6 raw file CR2. I don ́t find the fix for this problem enywhere.
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Gabriel Alonso

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  • Frustrated

Posted 2 years ago

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Victoria Bampton - Lightroom Queen, Champion

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What happens when you try?

Are you connecting direct to the camera or through a card reader?

Which OS are you using?
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Tom Mickow

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Are you trying to import into Lightroom?  If so, what version of Lightroom are you using ?
ACR & Lightroom are different programs / downloads.

According to Adobe's camera support page, Canon T6 support started at Lr 6.5 / CC 2015.5.
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Carlos Cardona

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Just open the card on your desktop, find the photos (drill down), drag them to a location to copy them, and go file open in ACR?