Elements 11: I get the message " This applicaation has requested the runtime to terminate it in an unusual way"

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  • Updated 1 year ago
  • (Edited)
I cannot run elements 11 on my new laptop (HP) I get the message " This applicaation has requested the runtime to terminate it in an unusual way"
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hedyf@sc.rr.com

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Posted 1 year ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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What version of Windows is on the HP? Did you just re-install Elements on this system using the installer? If so, did you run Help > Updates to makes sure all the patches were also installed?
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hedyf@sc.rr.com

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Windows 10;  it is a new installation from a disc.;  I'm not familiar w/ "patches."
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Do a search on your computer for an application called "Adobe Application Manager" If that launches, it will let you install all the updates.
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Steve Lehman

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Jeff, updates are excellent.  Only wanted to add: if this is a Mac version 11 that could cause a runtime termination and error messages in Windows 10.