Photoshop CS66 - I cannot launch, creative cloud ad stops me?

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  • Updated 3 years ago
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Bruce Miller

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  • irratated

Posted 3 years ago

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Chris Cox

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There are no ads in Photoshop.
Do you mean that it says your trial has ended and you need to purchase or activate your software?

Which version of Photoshop are you using?
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Bruce Miller

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The point is that I have been using Photoshop for over 20 years.
When I try to open my photoshop, then an ad for Cloud jumps up and offers to give me the cloud for around 29 dollars per month. It will not let me open my version of photoshop or any of the other programs that came with it, such as encore.
My version that I've had for 2 or 3 years:
Adobe creative suite 6
Production Premium
Windows
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Chris Cox

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Can you show us a screen shot of the dialog that is blocking you? (which probably says your trial is expired and you need to activate the software)
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Bruce Miller

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No......
I have owned my program for over 2 or 3 years.
I have used it extensively, even creating video/movies with it.
(Adobe creative Suite 6 production premium)
I used photoshop one morning and then that afternoon it informed me
that I had to join the cloud and spend 29 dollars per month.
I have not signed up for any trial.
I do not need it.
When I click on a photoshop image it does not open but rather the image comes
up and says that I need to sign up for a trial version of cloud.
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Chris Cox

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Can you show us a screen shot of the dialog that is blocking you? (which probably says your trial is expired and you need to activate the software)
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Bruce Miller

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The screen is simply the one that shows the cloud and at the bottom it allows anyone to sign up for the trial at a cost of 29 dollars per month.
The suite 6 program I am using I purchased about 2 or 3 years ago and have been using several of its components with no problem.
I have never signed up for a trail and have no intention of doing so.
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Chris Cox

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The only thing I can think of that looks even remotely like that is the "trial expired" screen that asks you to purchase or activate your software (and you only need to enter your serial number).

It says trial expired because somehow the licensing information is missing from your computer. That could happen due to disk damage, a bad OS upgrade, a bad copy of applications from another system, etc.

All you have to do is enter your serial number to reactivate the software.
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Bruce Miller

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Mr. Cox,
Thank you for your time and your help.
Your suggestion proved to be correct.
I clicked the bottom of the ad and then put in my old serial number from my copy of the program and, presto, it came back to life.
I'm left wondering how all of this happened?
Thanks again....
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Chris Cox

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Something damaged the licensing files. Again, that could happen due to disk damage, a bad OS upgrade, a bad copy of applications from another system, etc.