I cannot create a new file

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  • Problem
  • Updated 5 months ago
I cannot create a new file
adobe photoshop 2020
macos catalina

Photo of Ahmed Abd Al Qadir

Ahmed Abd Al Qadir

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Posted 5 months ago

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Photo of Johan Elzenga

Johan Elzenga, Champion

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Your screenshot shows that you are not logged into Creative Cloud, even though you have an active WiFi connection. That may have something to do with it so login first and then try again.
Photo of David

David, Official Rep

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Howdy Ahmed,
What did you click to get Photoshop in this state?  Does it happen every time?  Have you tried rebooting your machine?  What is your internet connection like?  Could something be uploading/downloading in the background?  Which specific version of Photoshop and Catalina are you running?  21.1 and 15.3?