Photoshop CC 2019: Error “Error reading machine specific preferences – They will be reset to defaults” then totally frozen

  • 1
  • Problem
  • Updated 11 months ago
  • (Edited)
I cannot access Photoshop CC 2019! I’ve been using it everyday for about a year, and yesterday – out of nowhere – this happens:

I try to open Photoshop CC 2019 from the Adobe CreativeCloud App (the same thing happens when trying to open from a desktop icon) and:

The Photoshop opening page image appears for a second ortwo, then closes.

I get an error message that says “Error reading machinespecific preferences – They will be reset to defaults

The window has an ‘OK’ box to click as well as an ‘X’ in ared circle. The ‘X’ does nothing – the ‘OK’ closes that error message, thePhotoshop App front page shows for a second, disappears, and a NEW errormessage window opens, which says:
Could not initialize Photoshop because the scratch disks are full.”  Once again, the window has an ‘OK’ box toclick as well as an ‘X’ in a red circle. The ‘X’ does nothing – the ‘OK’ closesthat error message, and ...nothing.

What I’ve already tried.....

I start the program holding down the ctrl and Alt keys,which brings up the Scratch Disk Preferences window. I do this is to use thedrop-down menus to change the location of the scratch disk. ‘Problem is, the ScratchDisk Preferences menu does come up but is frozen and does NOT open thedrop-down menus. The menus and the screen do not respond. As a matter of fact,nothing responds – the window can only be closed by pressing ctrl, alt, and delto access Task Manager to close it from there.

I also deleted the program using the Adobe Creative CloudApp and re-installed it. I reinstalled it on a different drive which has anample supply of memory, since the C drive was getting crowded. Shut down thePC, re-started at least an hour later ...and exactly the same thing is stillhappening: “Error reading machine specific preferences – They will be reset todefaults”



The program simply will not start and I desperately need touse it. Help!!
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Bert Saraco

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  • frustrated

Posted 11 months ago

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Jaroslav Bereza

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Do you have Windows? Where is located Windows swap file? What RAM are you using?
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michel Delfeld

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Which Window version is running on your computer? Did you made a Window upgrade?
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Bert Saraco

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I'm running Windows 10. It's possible that there was an upgrade that might have occurred overnight. I have 16 GB RAM. I'm not very tech savvy - I don't really know where my Windows swap file is located. But I DO know that my Photoshop CC 2019 was working fine for the better part of a year!
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Try restoring your prefs: https://helpx.adobe.com/photoshop/using/preferences.html

Sounds like that fixed the same problem described here: https://forums.adobe.com/thread/2392622