Lightroom CC for Mobile (Android): Cannot log-in

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  • Problem
  • Updated 4 weeks ago
  • (Edited)
Eu não posso loggin do meu dispositivo móvel, ele não faz loggin em tudo. Eu tentei usar o normal loggin, google e facebook. Eu desisti várias vezes, não consegui nada com a Creative Cloud. Estou totalmente frustrado com isso. Alguém pode ajudar?

Translate: I can not loggin from my mobile device, it does not loggin at all. I've tried using normal loggin, google and facebook. I gave up several times, did not get anything with the Creative Cloud. I'm totally frustrated with that. Can anyone help?


Photo of Rany Siqueira

Rany Siqueira

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Posted 1 month ago

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Photo of Arnab Sil

Arnab Sil, Employee

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Hi Rany,

Please provide few additional inputs:
  1. Does the issue occur on both Cellular Data and WiFi?
  2. Are you able to sign up / sign in to any other Adobe apps on your device like Adobe Photoshop Express, etc.
  3. What is your email id you are trying to sign in/sign up with?
  4. What is the device model name and android version on it?
  5. Is this the first time you are trying to use Lightroom CC on your android device, or you have used it in past?
Regards,
Arnab