I bought ELEMENTS 12 on line. Something reset my computer. I am trying to reinstall. I have the order number. How can I reset it?

  • 1
  • Question
  • Updated 4 years ago
  • (Edited)
Photo of Cindy Wicker

Cindy Wicker

  • 1 Post
  • 0 Reply Likes
  • frustrated that I cannot communicate with you

Posted 4 years ago

  • 1
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 812 Reply Likes
Just download the app again and reinstall. If there is an activation problem, call Adobe Customer Support and explain why you had to reset and reinstall, then they can help you reset the activation information.