Premiere Elements 13: After installation I can not activate, get error message (can not activate serial number)

  • 1
  • Question
  • Updated 4 years ago
  • (Edited)
Photo of eddy neirynck

eddy neirynck

  • 3 Posts
  • 0 Reply Likes

Posted 4 years ago

  • 1
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14147 Posts
  • 1765 Reply Likes
Did you install from your DVD? From what I can see it looks like your product serial registered on January 16. Did you register in on adobe.com? Or were you able to install and activate?
Photo of eddy neirynck

eddy neirynck

  • 3 Posts
  • 0 Reply Likes
i did instal from dvd entered serial nr.
i am register in adobe
my adobe id is oké
i was not able to activate
Photo of eddy neirynck

eddy neirynck

  • 3 Posts
  • 0 Reply Likes
after instal i entered the serial in my adobe id
where i can find it back as registrated.
but stil no use for adobe premiere.

now i sended the product back to the reseller.

i'm donna order a new version of premiere and try again
maybe more luck with the new version
i also looked to my hostfile there is nothing that points to adobe to be blocked.