Photoshop: Crashes using Photoshop CC and 3D (Win 64-bit)

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  • Updated 5 years ago
  • (Edited)
I am experiencing huge problems with Photoshop CC. First the program shoots down all the time even when I am doing easy tasks. The thing gets worse when I am using the 3D feature. For example materials applied in a object suddenly disappear, computer shoots down, object disappear, just to name a few problems. The computer and the software are updated. My computer is a Dell studio XPS 9100 Intel Core i7 CPU 2.67GHz RAM 9GB System 64-bit - graphic AMD Radeon HD 5450
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Daniel Sinoca

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Posted 5 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Daniel, sounds to me like you have an outdated/problematic driver. I would go directly to the manufacturer's website and download the latest driver for your video card: http://blogs.adobe.com/crawlspace/201...
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Daniel Sinoca

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Thanks Jeffrey, I will check the driver and see if works. Thanks again.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Thanks. Let us know if that sorts it.