Windows 7 and Elements 12 - wrong icons, launches wrong app, can't run programs

Adobe Elements 12 takes over my whole computer like it is possessed, Most icons are changed to Elements icons, and all icons take you to the elements edit page, You can't do a thing, get on line, run programs. This is the third time it has happened and you have to uninstall elements 12 to do anything on the computer. I am very unhappy about this situation. I called Adobe, they said the problem is Microsolft windows, Help!!

wildkitten

3 Posts
0 Reply Likes
frustrated

Posted 4 years ago

4 years ago

Chris Cox

20280 Posts
769 Reply Likes

Windows Explorer is responsible for showing the app/document icons and launching the associated application.

Getting online has nothing to do with Elements.
And running other programs is entirely up to the OS, not Elements.

It sounds like your registry might be corrupted and causing mis-associations for documents. Reinstalling the app would help for a while, but the corruption could cause it to happen again, until the registry errors are fixed.

You probably should also check your disk for errors, and your system for malware.

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