HUGE Issues with Syncing to Lightroom Mobile

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  • Updated 11 months ago

I have been having HUGE issues with LR Classic Sync. It was stuck, then I tried to remove 10k+ rejected images, and it won't move at all. I posted in Adobe forums but no luck. The only thing I can think of is to delete all Sync'd local data and start over again. Any help is appreciated.

looks like something is happening now, but very slow... Says, syncin'g 11,251 still, which are mostly the REMOVAL of images,  but not moving at all in either case.also says 11,414 pending, but not moving at all in either case.

Thanks.

PS: I have posted in Facebook group too, with some more information: https://www.facebook.com/groups/lightroomhelpgroup/permalink/1170831153108066/

And in the other forum, but no answers: https://forums.adobe.com/message/11225996#11225996


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Scott Jordan

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Posted 11 months ago

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Photo of Victoria Bampton - Lightroom Queen

Victoria Bampton - Lightroom Queen, Champion

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A long shot, but there are 3 it's trying to upload, 2 of which are missing originals. Can you reconnect those easily, just to see if they clear? And then the third of those has a ridiculously long name - what's that file?

Also, in the background, I can see an All Sync Errors collection. What's in there?

And those iPhone images it's trying to download - if you click on them to view on the web, have they uploaded from your phone ok?
Photo of Scott Jordan

Scott Jordan

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I relinked some "missing folders" thinking that would solve things, but no luck. Stuck on 11,235 images overnight; I shut down computer and trying again. Wish me luck. Still think I should press delete all sync'd data. 
Photo of Victoria Bampton - Lightroom Queen

Victoria Bampton - Lightroom Queen, Champion

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You can, and that would fix it, but you'd have to upload all of the photos again and any shared gallery links would be broken. 

Have you tried deleting the Sync.lrdata file anytime in your troubleshooting?
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Scott Jordan

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No, should i just delete that file, and it will start over?
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Scott Jordan

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Where is that file?
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Scott Jordan

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I searched Sync.lrdata and don't see it anywhere?
Photo of Victoria Bampton - Lightroom Queen

Victoria Bampton - Lightroom Queen, Champion

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/Users/Vic/Library/Caches/Adobe/Lightroom/Sync Data/Sync.lrdata - that's essentially a local copy of the cloud database. It then has to check everything against the local database, so it'll count up then down then maybe up again before it starts to come down, so it does take ages, but it shouldn't be any worse than being stuck!