videos are not displayed

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  • Problem
  • Updated 7 years ago
Hi support,

I have a problem with help-related videos of, e.g.
Issue: I can see only a black box where the video frame shoud be played, although the browser reports "transferring data". I tried both with Firefox and Safari. I'm running Mac OS 10.6 (Snow Leopard).
I would appreciate to get a hint how to play these video. Thank you!

Kind regards, Bernd Koegel
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Bernd Kögel

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Posted 7 years ago

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Chris Cox

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The site is working for me and displaying the video.

My only guess is that you have something set to block that site, or block Flash video.