HTC U12+ Raw files shows incorrect color temperature number

  • 1
  • Problem
  • Updated 4 months ago
  • In Progress
After I imported raw photos taken with HTC U12+, it shows incorrect temperatures and tint, as it's showed in the following picture:

Every raw photo, no matter what temperature I've adjusted before I took it with U12+, showed the temperature at 50,000k, which is not supposed to happen.
Also, the Tint shows rather high digits compared to the normal ones.
It doesn't happen in other softwares that are able to edit raw files, such as Snapseed, which shows the correct temperature (4900k)
Such an issue has been recognized by HTC, and they're working on it, but I was told to report the bugs here as well since it's not clear whose fault it is. Please fix this bug. Thank you.
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Jeffrey Guo

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  • frustrated

Posted 4 months ago

  • 1
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Rikk Flohr, Official Rep

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Greetings Jeffrey,

Would you be able to share a raw file with me. Send it to:
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Jeffrey Guo

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sure! I'll send some samples to you then.
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Rikk Flohr, Official Rep

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I got the sample Jeffrey and also got the same result. I am going to log it with the team as a bug. Thanks for your help. 
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Jeffrey Guo

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Is there any information about when the bug will be fixed or the new update will be released?
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Rikk Flohr, Official Rep

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Sorry, estimates on bug fixes and/or next version release dates are not available in advance of release.