HP Printers and Adobe PS 8

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  • Updated 9 months ago
I can print using my new HP Envy with Windows 10 and Adobe PS 8,  I've downloaded everything possible and nothing is working.  what is going on?
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Beth Rubin

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Posted 9 months ago

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Steve Lehman

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Hi Beth,  

I'm not sure if I understand the question.   To confirm, you can print with Adobe PS 8, (Elements?) and you downloaded everything - which is what exactly?   So far I know you have an HP brand computer that has Windows 10 - Home or Professional?    If you had a print driver problem, that is not uncommon with Win-10.   Sorry Beth, but I need to know exactly everything to help you.   I need to know what you did that lead up to this question.   Was there a Windows update?   

Steve Lehman, MCSE   
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Beth Rubin

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Hi - there is no Windows Update and i think I've determined the problem is with the printer.  It has 2 paper trays - one that handles 4x6 to 5x7 and the other is for letter.  Printing on the letter size seems to be fine - but it won't print on the smaller size paper and I have no idea why.  Also the Adobe pull down screen with this printer for some reason doesn't distinguish between borderless or not.  There seems to be a separate screen connected with the printer that gives me that option.  I'm confused.  Shouldn't the ability to print with or without a border be part of Adobe?  When I had an old Brother printer, it was just one pull down menu.  Now things seem to be much more complicated.  Your thoughts?
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Steve Lehman

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Beth,  

Borders are cut around the photo to the length of border you want.  Most of us thought that option was unnecessary.   When I am asked about a border, and the photo is 4X6, i make a new white space as if I am creating something new, then I copy the photo into that space and pull one corner inward to make a border.  Then I cut it according to the 4X6 specification.   That's my thoughts on this subject.  It may not be automatic for you, but it's not Photoshop unless it's a complete project.   

Steve Lehman, MCSE